What should I do if the app freezes during a distribution task?

If the Flyertap app freezes during a distribution task, the first step is usually to close the app completely and reopen it. Temporary freezes can sometimes be resolved by restarting the app so it can reload the current assignment and resume normal function.

It is also important to confirm that the device still has a stable internet connection and that the assignment can reload properly once the app is reopened. In some cases, restarting the device may also help if the problem is not resolved by reopening the app alone.

If the app continues to freeze after those steps, the issue should be reported through the proper support or issue-reporting process. Sharing information about when the freeze occurred and what task was being completed can help with troubleshooting and reduce disruption to the campaign workflow.

Overall, the best approach is to restart the app, confirm connectivity, reload the assignment, and report the issue if the problem continues. This helps workers respond quickly while keeping the campaign process as smooth as possible.