What should I do if campaign instructions seem incorrect?
If campaign instructions seem incorrect, workers should pause and report the issue instead of making assumptions about what the campaign is supposed to mean. Incorrect instructions can lead to delivery mistakes, inaccurate coverage, and campaign records that no longer match what actually happened in the field.
The first step is to review the assignment details carefully and identify what appears inconsistent or wrong. This may involve route information, delivery rules, timing notes, location details, or another part of the job that does not seem to align with the actual assignment. Clear reporting makes it easier for the issue to be reviewed and corrected.
Trying to continue based on guesswork can create bigger problems for the campaign, especially if the worker ends up delivering in the wrong place or following an outdated set of instructions. Stopping first protects both the worker and the campaign by making sure the issue is addressed before more work is affected.
Overall, if instructions appear incorrect, the correct response is to pause, report the issue promptly, and wait for clarification or correction before continuing the assignment.
